Legal disclosure for online service applications

This page summarizes key information for online inquiries and booking requests to TravelerSide, and information to review before a booking is formed.

Business information
The proprietor's legal name and telephone number are not continuously published on this website. If a consumer requests them, they will be provided individually without delay and with sufficient time before the consumer decides whether to apply. Send disclosure requests to easyjapansupport@gmail.com. For trip and service inquiries, use the TravelerSide contact form.

Trade name: TravelerSide
Business form: Sole proprietorship
Legal proprietor name: Provided individually without delay upon a consumer's request, before they decide whether to apply.
Business address: 〒152-0035 東京都目黒区自由が丘二丁目十六番十二号 RJ3
Telephone number: Provided individually without delay upon a consumer's request, before they decide whether to apply.
Service prices: Flexible Day ¥50,000; 4-hour Local Support ¥30,000; 2-hour Local Support ¥20,000. Standard pricing covers 1–5 people. From the 6th person, add ¥5,000 per person. Preschool-age children are not counted for the additional-person fee. No consumption tax is added on top of the displayed service fee.
Possible additional costs: Your own transportation, admission, food, purchases and activities. If extra staff transportation is required outside Tokyo’s 23 wards or in similar cases, the reason and amount are explained before booking and only customer-approved costs are charged. If staff admission is required to accompany you inside a paid facility, only the agreed actual cost is charged. If you choose to eat with the staff member, you choose the restaurant and budget and pay the actual meal cost within that budget. If continued emergency support reasonably requires staff transportation or lodging that would not otherwise have occurred, only the minimum reasonable actual cost may be charged; no markup is added.
Payment: Square is planned for payment. Payment instructions will be provided after the payment flow has been confirmed operational. Payment is in Japanese yen (JPY). Your card issuer or payment provider may charge foreign-exchange or international-use fees.
Payment timing / booking formation: After the Square payment flow has been confirmed operational, an invoice will be sent. The standard deadline is within 24 hours after the invoice is sent; if service begins in less than 24 hours, an individual deadline is set. After TravelerSide confirms the details and availability, a booking is confirmed only when both the electronic signature of the Terms of Use and full prepayment of the service fee are complete.
Service timing: On-site and communication support is available for service dates from October 15, 2026. From October 1, 2026, TravelerSide accepts inquiries and booking requests for October 15 or later. After a booking is confirmed, service is provided on the agreed date and time. For Airport Arrival Support, service time begins when you actually meet TravelerSide at the airport.
Cancellation: Based on the booked service start time in Japan Standard Time: 48 hours or more before start: 0%; 24–48 hours: 50%; less than 24 hours: 100%; no-show: 100%. Where the Airport Arrival Support special rule applies, that special rule takes priority.
Refunds: If TravelerSide cannot provide any service for a TravelerSide-side reason, the service fee is refunded 100%. If only part cannot be provided, the unprovided portion is refunded under the applicable Terms. If an earthquake, typhoon, major public-transport suspension, evacuation information or similar event makes safe service unreasonable, 100% is refunded if no service can be provided, or the unprovided portion is refunded if service is partial. After the refund amount is fixed, processing normally begins within 3 business days; your payment provider may take additional time to reflect it.
Airport Arrival Support special rule: If a major flight delay or cancellation, immigration, customs or baggage issue outside the traveler’s normal control prevents meeting by the final meet-by time set before booking and no service can be provided, it is not treated as a customer cancellation and the service fee is refunded 100%.
Contact: Trip and service inquiries: TravelerSide contact form
Individual business-information disclosure requests: easyjapansupport@gmail.com

The full Terms of Use will be provided in the electronic-signature step before a booking is formed. Square payment/signature instructions will be provided after the flow has been confirmed operational. The public Terms of Use are also linked from the website footer.